Resolve Actions - ServiceDesk - Integrating Resolve with a Chatbot in Microsoft Teams

Resolve Actions - ServiceDesk - Integrating Resolve with a Chatbot in Microsoft Teams

Jul 9, 2020

View some of the popular requests for a Service Desk chatbot in Teams, using Resolve Actions as the back-end IT automation platform.

In this demo, we show Resolve handling the incoming requests from the Teams chatbot:

  • View my open tickets, update them, or close them.
  • Reset my password
  • Access Requests
  • IT Health Dashboards
  • Link to knowledge articles and guided assistance
  • and pretty much anything you can think of!