Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)

Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value.

Download The First Annual Workplace Productivity Report here (https://nexthink.com/resource/cracking-the-dex-equation-or-the-first-annual-workplace-productivity-report)