PD Summit21: Strengthen Stakeholder Communications with PagerDuty Business Response
Executives interrupting incident calls? Distracted technical responders? Uninformed customer support team? No visibility into ongoing incidents in your organization at all?
A manual and inconsistent incident communication process leads to frustrated teams and a poor experience for your customers. In this session, we’ll walk you through how to use PagerDuty’s Business Response capabilities to proactively keep stakeholders in the know while automating the process so responders can focus on the technical resolution. You’ll hear about: status dashboards, status update notifications, business service subscriptions, stakeholder licenses, and automation tips & tricks.
To learn more about PagerDuty, visit www.pagerduty.com.