Incident response is something you hope to never need, but when you do, you want it to go smoothly and seamlessly. Normally the knowledge of how to handle incidents within your company will be built up over time, getting better with each incident. While tools such as PagerDuty's Major Incidents Application can help you recover quickly, the process you follow is just as important. This documentation will allow you to learn from the start something which has taken us years to build up. Giving you a head start on how to deal with a major incident in a way which leads to the fastest possible incident recovery.

Attendees will learn the basics of incident response and how to leverage the role of incident commander and other roles to decrease stress and chaos during an incident by practicing mock incidents in breakout groups.

To learn more about PagerDuty, visit www.pagerduty.com.
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