External Status Pages offer public audiences a unified source of truth about your infrastructure’s health. This feature can be customized to fit your brand’s look and feel, and you can define different views and sets of Business Services to display. Product Manager Jacky Leybman joins the stream to show off how customers can stay informed about ongoing incidents and read status updates, or subscribe to your status page to receive notifications via email. For more on Status Pages and to set them up in your account, see the Knowledge Base at https://support.pagerduty.com/docs/external-status-page.

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Time Stamps:

00:00 - Intro

01:30 - What are Status Pages?

03:30 - Set up and administration of Status Pages

08:15 - How external communications flow from active incidents

10:00 - Including templates in status updates

11:40 - Upcoming feature: Private Status Pages. Sign up for Early Access at https://www.pagerduty.com/early-access

14:50 - Prerequisites, including using Business Services https://support.pagerduty.com/docs/business-services

20:30 - Maintenance window notifications

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#CustomerService #Reliability #StatusPages