Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.

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Time Stamps:

00:00 - Intro

05:20 - How PagerDuty uses SMS

06:50 - Carrier and International-level challenges with SMS

11:50 - Guaranteeing deliverability based on compliance requirements

14:20 - Limitations based on spam laws

17:20 - The cost of SMS

20:00 - Limitations to customizing your alert SMS messages from PagerDuty

26:00 - Push notifications as a more reliable alternative to SMS

31:00 - Features of the PagerDuty mobile app

39:00 - Q&A

46:15 - New notification and communications features coming to PagerDuty

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#MTTA #Reliability #Notifications