We’ve made two simple, but important improvements to the Jira Service Management portal experience. This video introduces the ability to configure a custom login welcome message and customize home page layout, including the ability to select featured service projects. Driven by the desire to continually improve the customer experience and enhance guidance within the portal, these enhancements enable customers to easily get access, and find the help they need fast.

Supporting Documentation:

Adding a login message
https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/

How to feature service projects
https://support.atlassian.com/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/

Editing the home page layout
https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/