How PagerDuty is Leveraging AWS to Develop the Agentic Operations Cloud

PagerDuty is evolving its Operations Cloud by integrating agentic AI capabilities into PagerDuty Advance, enhancing incident response through the SRE Agent, analytics with the Insights Agent, and shift management through the Shift Agent.

By leveraging AWS Bedrock, the platform accesses the latest models including Anthropic’s Claude series to enable advanced natural language understanding. Customized Bedrock Guardrails are used to ensure outputs adhere to compliance and quality standards. The integration with Amazon Q empowers customers to bring their existing knowledge bases, facilitating informed decision-making and efficient operations.

This session will delve into the architecture and implementation strategies behind these advancements, offering insights into deploying AI agents at scale.

🎤 Speaker: Ralph Bird (Staff Machine Learning Engineer - PagerDuty)

Recorded during AWS User Group Lisbon at PagerDuty Portugal offices, June 2025.

#PagerDuty #AI #Agents #AWS #Bedrock #AmazonQ

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