How Atlassian built a smarter observability system with Grafana and OpenTelemetry

Discover how Atlassian built OpsDeck, an observability platform powered by Grafana, to automate incident detection, improve response time, and reduce troubleshooting from one hour to under a minute. Hear how the Observability Insights team scaled OpenTelemetry, broke silos, and built smarter workflows for both engineers and support.

Timestamps:

00:00 Intro: The Observability Challenge

02:00 Why Atlassian Chose Grafana

04:20 Building OpsDeck

06:40 Partnering with Support

09:00 Automating Incident Response

11:30 Real-Time Alerting & Auto Paging

13:00 What’s Next: AI and Observability

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