[Free webinar] Measuring the service desk's contribution to value by IT expert Peter Brooks

[Free webinar] Measuring the service desk's contribution to value by IT expert Peter Brooks

Did you know that your service desk plays a key role in co-creating your organisation's value and is therefore an important consideration in plans for continual improvement? Find out why and learn more insights into the topic from IT expert Peter Brooks.

Here are the key takeaways:

  1. The service desk is a vital part of co-creating value.
  2. A top-down approach to organisational governance, from management to employees at the service desk, is vital to ensuring the employee experience is managed effectively.
  3. The key attributes of a successful service desk are satisfied employees, low staff turnover, a strong service culture, and strong safety culture.

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Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI
7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A
Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI
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