Did you know that your service desk plays a key role in co-creating your organisation's value and is therefore an important consideration in plans for continual improvement? Find out why and learn more insights into the topic from IT expert Peter Brooks.

Here are the key takeaways:

1. The service desk is a vital part of co-creating value.
2. A top-down approach to organisational governance, from management to employees at the service desk, is vital to ensuring the employee experience is managed effectively.
3. The key attributes of a successful service desk are satisfied employees, low staff turnover, a strong service culture, and strong safety culture.

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Watch more ITIL/ITSM related videos from industry experts:

Effective IT services in post-pandemic work models from Vawns Murphy - https://youtu.be/Zg4EmobD_zI
ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - https://youtu.be/GxikUxNRs8M
Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI
7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A
Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI
Building the IT management of the future - https://youtu.be/RgxaQUQf8EA
How IT service desks can better prepare for the GDPR - https://youtu.be/2cfDZeLq7z0
Technology trends and their impact on IT management - https://youtu.be/17_CdHfGfjg

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