Watch this webinar on how to deliver effective services in the next normal, and learn about:

1. Why our people, service desk technicians, and end-users alike are everything.
2. Tools to communicate effectively in remote situations.
3. How to deliver support in a hybrid environment.
4. How to build improvement into post-pandemic IT service delivery.

The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.

In this webinar, Vawns talks about how we can still deliver effective service by using a combination of people skills, technology, and best-practice frameworks. We’re not going to return to the days of pre-COVID, but what we can do is move forward effectively.

To watch free thought leadership videos and ITSM webinars from industry experts, visit here https://mnge.it/watch-now

Watch more ITIL/ITSM related videos from industry experts:

ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - https://youtu.be/GxikUxNRs8M
Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI
7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A
Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI
Building the IT management of the future - https://youtu.be/RgxaQUQf8EA
How IT service desks can better prepare for the GDPR - https://youtu.be/2cfDZeLq7z0
Technology trends and their impact on IT management - https://youtu.be/17_CdHfGfjg

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