Software vendors and analysts love to rattle off scary numbers about how many thousands of dollars per minute or hour an infrastructure outage will cost the typical company. Those numbers can be scary indeed; for example, Gartner quotes $5,400 per minute as the cost borne by a medium to large-sized retailer. Your company, however, is most likely not identical to the “typical” company on which the numbers are based.
In a simpler world, incident response notifications would be a one-size-fits-all type of item. You could deliver the same notification to everyone with equally successful results. But in the real world, incident response messages must be nuanced. Unlike baseball hats or wristwatches, the messages you send to different stakeholders when an incident occurs need to be tailored to each category of recipient.
IT service alerting (ITSA) tools are quickly becoming must-haves. These tools notify IT teams about infrastructure problems, poor performance and other IT management issues. In doing so, ITSA tools empower businesses to avoid outages, reduce downtime and comply with service-level agreements (SLAs).
2019 could be the year of artificial intelligence (AI) in IT service management (ITSM). To better understand why this may be the case, let’s take a closer look at AI, how it works and the benefits associated with it.
CHICAGO, Oct. 9, 2018 /PRNewswire/ — Illinois-based digital operations management and real-time collaboration platform AlertOps, announces a renewed focus on Enterprises in the IT Operations Management, DevOps, and SecOps spaces. CIOs and IT leaders need vendors that can merge technology and business scenarios to solve complex collaboration and communication problems.
There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers.
Continuous delivery (CD) is more than a buzzword. In fact, CD today drives development and operations (DevOps) teams at enterprises around the world.
An incident response process is a business process and should be treated accordingly. Because if your enterprise puts its incident response process on the backburner, the consequences could be severe.
Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.
