Operations | Monitoring | ITSM | DevOps | Cloud

When your distributed system goes down, your team spends days sorting through noise. That is revenue walking out the door. In this video, Jasper Paul breaks down the event correlation engine built to eliminate alert fatigue, and accelerate root cause analysis. Most monitoring tools still rely on basic time-window alert grouping — clustering alerts that fire at the same time and calling it correlation. But in a distributed system, outages are never isolated events. And grouping symptoms doesn't find root causes.

What happens when observability grows faster than infrastructure? In this episode of Heartbeat Behind the Metrics, Hemachand Munagapati, Product Manager at Site24x7, reflects on over 15 years with the product and how the idea of a single pane of monitoring has shaped everything that followed.

What does observability look like when you’re responsible for customers at scale? In this episode of Heartbeat Behind the Metrics, Muraleedharan Sadhasivam, Head of Customer Success, talks about his 15-year journey at ManageEngine and the perspective you only get from being close to customers every day. He shares why custom dashboards matter so much, and why AppLogs is a feature he wishes more users explored to complete the MELT story. From querying logs to turning them into alerts and dashboards, he explains how real insights start when data is brought together.