Many of our customers have already embraced mobile transformation and are sending them out in the field to give employees better productivity. For instance, truck drivers now use Android devices for communication and managing their logistics delivery; health organizations use Android tablets to track the location and health status of patients.

When most professionals hear the term “mobile device management,” they generally assume that an MDM can only remote control company-issued phones. Several years ago, this idea may have been accurate. But as the digital devices in our world have exploded in number, so, too, has the umbrella of what an MDM can remotely control. Now the right MDM can remote control practically any device with a screen and an interface.

How customer service automation helps your business Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures costs money and equally precious time.

Common issues with digital signages When it comes to digital signages, most businesses think about them from the same perspective they use when executing other collaterals, such as print advertisements. These business leaders prioritize branding: the look and feel of the signage should be faithful to the brand, any elements from the brand bible should be rendered accurately, and the tone of the copy should be consistent with the brand voice.

While many people may have a basic understanding of virtual reality (VR), most are not as familiar with the concept of augmented reality (AR). Virtual reality is a completely immersive experience that separates the viewer from the physical world through the use of a VR device that the user wears. In contrast, augmented reality typically uses a camera on a smartphone to add digital elements to a live view.

MDM Features for MSPs: The benefits of managed services are mostly technical. You can have access to expert help, advice, and implementation if you do not have anyone in-house. MDM solution companies are experts who can reactively guarantee the continuity of your information services in the event of a breakdown or failure. Most of the time, the managed services formulas from MSP solutions include access to technical support 24/7. Troubles can be solved with quick intervention and little downtime.

While conventional remote IT assistance software is super efficient for instant IT support, it can also come with data privacy and security concerns. So how do you create a balance between providing effective tech support and maintaining privacy and security? If you have customers in highly regulated industries such as healthcare, surveillance security, or industries that involve personal data or information this is an even more crucial question.

The Challenges & Solutions for a Hybrid Workplace Bring Your Own Device (BYOD) is quickly becoming the new standard in hybrid workplace technology. BYOD programs allow employees to use their personal devices for work and get appropriately reimbursed. This is a great cost control option, providing more efficiency because of flexibility and convenience – particularly for companies looking for scalability.

IoT Device Management Guide The Internet of Things has been raising lots of discussions and debates (of course for the benefits it offers). According to IoT Analytics, the number of connected IoT devices crossed 12 billion in 2020, which was 2 billion more than the estimated devices. Recent trends indicate that this technological transformation will not just be restricted to random “things” but will be ubiquitous, or what few are calling the Internet of Everything.