Including Incident Management software in your IT Service Management (ITSM) strategy has become a critical tool for maintaining the seamless operation of business IT systems. This technology isn't just about putting out fires; it's about keeping the digital pulse steady and strong. When IT hiccups occur, this software steps in with a systematic approach to fix it, so that such interruptions don't further interfere with your organization's operations and potentially cause downtime or financial losses.

Keeping up with Governance, Risk, and Compliance (GRC) requirements within an organization can be challenging, as it involves a range of practices that go from meeting regulatory standards to addressing cybersecurity threats. In this context, incorporating GRC automation becomes essential to streamline overall protection and compliance.

The future of Compliance Management will bring transformed practices and shifts towards new areas of focus. Looking ahead and incorporating them into your strategy will help you guarantee your organization meets its regulatory requirements and avoids harmful consequences. We already explored the upcoming ITAM trends , and now it’s time to zoom in a little further into regulation frameworks and security practices with these the top ten 2024 compliance trends.

Read any IT blog or article; chances are digital transformation is mentioned. But here's the thing - everyone talks about the need for it, but how do you get started? How do you make sure it actually delivers value to your business? The reality is that many projects fail due to scope creep, resistance to change, or unforeseen costs. In short, for your initiative to be effective, first you need to understand what the process encounters. And then you must have a solid plan to follow.

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

The IT Consulting and Research firm Gartner recently published the first edition of their 2024 Market Guide for IT Service Management (ITSM) platforms. InvGate Service Desk was recognized as one of the representative vendors. The document, created by analysts Rich Doheny and Chris Matchett, aims to provide organizations with a thorough understanding of the industry, and help them better comprehend how ITSM can be aligned with their business objectives.

December is here, and with it come the latest InvGate Service Desk and Insight updates. We close 2023 with some big news and awaited capabilities to expand our users’ power over their IT operations, support informed decision-making (even more), and contribute to a smooth user experience. But before we start, make sure to take a look at this article, where our Director of Product Management wrapped up our products’ main developments and hinted at what the 2024 roadmap will look like.