Hyperscalers are driving the shape of new metro optical networks – literally. AWS, Microsoft and Google have reshaped data center to data center connectivity over the years and now, as they populate their data centers with telecoms equipment, they are deploying it in higher density, with a better power utilization than telcos get. This is because they are not depth constrained so can go up to 600 millimeters deep unlike the standard telco 300mm hard limitation.

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.