Operations | Monitoring | ITSM | DevOps | Cloud

Ribbon

Making Utilities Smart

Watch our dedicated IP Optical session where we cover Ribbon’s offering for the Utilities sector. For utilities to meet their regulatory, safety, and business objectives, they need to become "Smart". The legacy TDM communications network used by utilities is not able to effectively support the new digitized, decentralized services. A modernized communication network is required. Ribbon provides seamless, risk-free migration of the legacy TDM communications network.

Test Automation - A Key to Telco Cloud Adoption

While industry experts struggle to find consensus on the path to Telco Cloud, almost everyone agrees that automation will play an outsized role in helping network operators overcome the challenges they face in adopting and successfully deploying Telco Cloud. For many network operators, the very inefficient pace of their existing software upgrades is a key challenge they must address to migrate their network to a modern Telco Cloud.

Making your Contact Center Better: Three Things to Consider

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.