The case for engineering automation
When you survey developers on how to improve engineering practices and their daily job experience, their answers invariably include getting rid of little annoying things - what's called toil. Toil is manual and repetitive tasks that waste your time. Toil is arguably worse than crisis, because a crisis is temporary and firefighting can feel rewarding when it's over. Toil is more like a death march - an insidious force that eventually leads to burnout.