Is your incident response held together by a thread? Are you manually recording incident updates in a shared doc? Do you struggle to juggle the incident management workload with your other responsibilities? Does everyone on-call report data the same way? These are all common problems faced by DevOps teams still relying on homegrown incident management tooling.

‍ Service Level Management, or SLM, is defined as the process of negotiating Service Level Agreements and ensuring that they are met. ‍ Service Level Management is a fundamental part of SRE and DevOps. It encompasses the expectations and perceptions that both the business and the customer have about the service and its performance. Service level management will include existing and new services as they are added, with the service level agreements (SLAs) being modified accordingly.

Looking into incident tracking? We explain what incident tracking is, how it’s done, and why it matters.

We explain what infrastructure monitoring is, how it works, how to overcome the challenges in complex systems, best practices for monitoring, and the tools you need.

Reliability and availability have different meanings when it comes to software. What are the differences and what is the importance of each?