An outstanding customer experience is one that keeps customers coming back, while spreading the word about their experience. Your applications are the heartbeat of that service delivery experience for both customers and other end users. When the experience wows, customer satisfaction grows.
Security operations teams and IT operations teams share a lot in common. They have both spent the past decade grappling with systems that grow more complex every year and figuring out ways to handle ever-larger volumes of data. They also both face pressure to identify and remediate problems as quickly as possible – ideally, in real time. And they are supposed to do it all without breaking the bank.
As consumers, we are all intimately aware of our individual dependence on the internet. Now consider that dependency and apply it to the business-critical services that your company uses daily. Nearly overnight, companies are at the mercy of the internet, a network of public networks as nearly all employees work remotely and apps that were once hosted internally move to external SaaS providers.
It was at the turn of the millennium. I was one of the first engineers entrusted with the job of installing Network Computers, the thin client that Oracle had just introduced as an alternative to personal computers. During the process, as I described the benefits of network computing and three-tier architecture to customers, there was a palpable skepticism all around. Twenty years have passed since. Client-server gave way to three-tier architecture, and with the internet came cloud computing.
Broadcom Software just announced the intention to acquire AppNeta, a pioneer in end-user experience over the internet. AppNeta will be integrated with DX NetOps, the network monitoring software portfolio within Broadcom’s Enterprise Software Division. The acquisition marks a key milestone in the DX NetOps vision to assure Network Observability Anywhere. AppNeta adds solutions, technologies, and people that will enable DX NetOps to deliver more value to our customers and partners.
I recently talked with James Kao, Head of Engineering for APM at Broadcom. James leads the global development team to deliver the AIOps and application monitoring solutions that power the world's most successful businesses. He has had a diverse background in application development and monitoring across development, product management, and solution engineering roles over the last 20 years at both large enterprises and startups such as Oracle, ClearApp, and The Middleware Company.
It’s easy to see why developers and IT engineers should care about AIOps, which automates tasks (like incident remediation) that they would otherwise have to perform manually. But what does the business get out of AIOps? How do AIOps-powered tools help improve business outcomes? Those questions are critical to answer for any organization considering an investment in AIOps solutions.
AIOps platforms fall into two main categories: domain-centric and domain-agnostic solutions. What are the differences between domain-centric and domain-agnostic AIOps, and why should you choose one type of solution or the other? Read on for guidance on understanding the respective pros and cons of domain-centric and domain-agnostic AIOps.
