Operations | Monitoring | ITSM | DevOps | Cloud

To ascertain risk, national security and intelligence professionals have long used concepts such as known knowns, known unknowns, and unknown unknowns. The idea of unknown unknowns was created in 1955 by American psychologists Joseph Luft (1916–2014) and Harrington Ingham (1916–1995). This concept continues to be used today in risk assessments and is applicable to technology. The unknown unknowns are the threats and potential problems that remain invisible until their impact manifests.

What do big mountain ascents and modern network operations have in common? You’ll only succeed when you’re learning from experience. This was one among many compelling takeaways that attendees took from our recent NetOps Summit. Centered on the theme “visibility anywhere,” this event featured a number of compelling presentations, including a keynote from Jimmy Chin, the professional climber, photographer, and Academy Award-winning filmmaker.

Any new technological breakthrough tends to be greeted by two opposing factions. On one hand, you have promoters, for whom this technology is a panacea, the cure for every ailment plaguing the current environment.

Having any form of application discovery can be of great benefit. With these capabilities, you can determine what is deployed within your infrastructure and better understand what monitoring to apply to each device. When you know which applications are running within your environment, you can group devices by their associated applications.

If you’re running earlier versions of Application Performance Management (APM), including version 10.7, on-premises and considering upgrading to DX APM SaaS, you’re undoubtedly curious what the migration process might look like. In this blog post, I’m going to share the story of one of Broadcom’s Fortune 50 customers and how they successfully migrated more than 30,000 production agents while navigating time constraints around their busy holiday season.

If you manage a network, every network device generates a large volume of logs. These logs are extremely important and narrate a story about both events and the sequencing of those events within your network. This capability is critical for any network monitoring software, helping you easily understand network activities, user actions, security breaches, and much more.

The waiting can be intensely stressful. You are mid-way through a critical production upgrade during the weekend. The schedule is tight. Suddenly there is an unexpected problem you aren’t able to resolve. You need help. So, you call in a support ticket. And that’s when the waiting starts. While you’re waiting for the support team to review and get back to you, questions race through your mind: How quickly will they respond to the ticket?