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Unsolicited Opinions About the Latest Forrester Wave on AIOps, Part 2 - A Closer Look Into the Evolution of AIOps

Leading industry analyst firm Forrester recently published research titled The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022. This is Forrester's summary of the report: You can find my original post regarding this Wave here: "Unsolicited Opinions About The Latest Forrester Wave on AIOps, Part 1." In this post, I’ll provide context on some of the events that led up to this Forrester Wave. These are my observations and opinions, not Forrester’s.

Unsolicited Opinions About the Latest Forrester Wave on AIOps, Part 1

Leading industry analyst firm Forrester just published The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2022. If you're not familiar with Forrester Waves, they're similar to Gartner Magic Quadrants. However, one advantage of a Wave versus a Magic Quadrant is the Wave provides clients a way to customize the evaluation to suit their use cases.

The Enemy of Efficiency is the Lack of Automation

The Parkview Health team understands that the key to providing value to the business is through intelligent automation. Intelligent monitoring and AIOps capabilities can be combined to derive the much-needed context, an ingredient that has proven to be paramount in enabling intelligent automation to immediately address a broad range of IT issues. Innovative organizations, like Parkview Health, are focusing their monitoring and analytics approach to develop this elusive context are rapidly becoming able to.

Rackspace IT Tool Consolidation with Zenoss

Like most growing enterprises, Rackspace accumulated over 20 point IT monitoring tools through company acquisitions and one-off use cases. This can lead to operational inefficiencies and excess licensing costs. As part of Rackspace's best practices, they assessed the use of these tools' capabilities and decided to get rid of the tool bloat. For over 15 years Zenoss has remained a central part of Rackspace's IT monitoring strategy due to our scaling capabilities and 400+ integrations.

How Does Unified Monitoring Reduce MTTR?

Give your team a break from the blame game. When IT issues occur, you don't want to spend precious time trying to figure out whose domain is the problem instead of actually RESOLVING the issue. A single, holistic view leads to much faster root-cause identification and reduced downtime from issues in your dynamic environment. The Parkview Health team is able to take these insights and automate a rapid resolution when issues occur.

Monitor 70,000 Managed Resources in a Single Pane of Glass

Longtime customer Rackspace knows a thing or two about operating at scale. As a multicloud solution provider, Rackspace leverages Zenoss to help their customers maximize the benefits of modern cloud by delivering proven multicloud solutions across applications, data and security. With Zenoss, they’re able to monitor the health of over 70,000 managed resources across the globe.

How Zenoss Is Key to Efficient Operations in 4G and 5G

As mobile networks evolved to 4G, network elements transitioned from hardware-based, often with proprietary chassis, to virtualized network elements. Communication service providers often implemented such technologies through private cloud infrastructures based on different flavors of OpenStack. On the other hand, 5G introduced microservices-based deployments with a service-based architecture.