Today’s IT infrastructure environments are extremely complex. Given the dynamic nature of IT, where relationships between services and IT infrastructure are constantly changing, proactively preventing impacts to critical business services is never easy.

Two of the biggest IT headaches we hear about here at Zenoss are alert noise and fatigue. To help combat these, we co-developed an integration with PagerDuty to help enterprises successfully overcome these pain points. Recently, we launched the updated version of the PagerDuty ZenPack using PagerDuty’s v2 API and certification for Zenoss Cloud.

The cost of unexpected downtime is rising. IT Ops teams need an IT service assurance model that allows them to see everything happening in their infrastructures through data collection, processing that data to determine service health, and integrating with other ITOM systems to accelerate incident resolution.

It’s official: Legacy IT infrastructure management (ITIM) tools have finally met their end. Several factors are combining to make existing on-premises ITIM tools nonviable in the presence of new cloud-based offerings. First and foremost, a slow but steady transition to generalists from specialists has left IT organizations with fewer experts required to manage a complex management tool.