Operations | Monitoring | ITSM | DevOps | Cloud

From Idea to Deployment: How To Build a Practical AI Roadmap

AI is being adopted at a faster rate than ever across the business world. According to Stanford, 78% of organizations had implemented AI in some form by 2024. And if that’s not convincing enough, 92% of companies plan to expand their AI investment over the next three years. Practically everyone, including your competitors, is already using AI to gain a competitive edge. If you don’t act soon, there's a real risk of falling behind.

Expanding Your Infrastructure Automation Across the Lifecycle Using Puppet Edge

Infrastructure automation is evolving… and so is Puppet! While Puppet has long been known for its strength in Day 2 operations through agent-based desired state configuration, Puppet also extends across Day 0 and Day 1 tasks. With Puppet Edge, you can target network devices alongside your existing infrastructure, enabling your teams to manage more scenarios, more devices, and more workflows. All from a single platform.

Exploring PostgreSQL 18's new UUIDv7 support

Should you use UUIDs as the primary key in your database? You might have heard they are terrible for performance, which is often true for traditional UUIDv4. However, the introduction of UUIDv7 fixes many of the previous issues of UUIDv4. Let’s therefore explore what they are and why it might be a good idea to use them.

9 Essential Network Administration Tools

Network administration has become more complex than ever. IT professionals are tasked with managing sprawling infrastructures, maintaining uptime, optimizing performance and defending against increasingly sophisticated security threats. With hybrid environments, cloud integrations and remote workforces, the pressure to maintain seamless connectivity and security is relentless.

The future of IDPs in an AI-first world

Over the last few months, I’ve had countless conversations with my peers about one topic: the rise of AI coding assistants. I know this isn’t exactly breaking news, and I’m sure you’ve had these conversations as well. But there’s a reason the common coffee chat today is 10 percent small talk and 90 percent about the AI-first world that we live in. Tools like GitHub Copilot, Cursor, and Devin are fundamentally changing how we write software.

How engineering leaders can adopt and lay the foundation for AI with confidence

AI is transforming how software is written and operated. Every day, engineering teams are discovering new ways to accelerate development, reduce toil, and push the boundaries of innovation. But this acceleration makes it easy to forget a fundamental truth: speed without guardrails creates risk, especially when implementing the AI-powered tools that dominate today's news cycles.

10+ Continuous Testing Tools To Help You Ship Quality Software

In July 2024, CrowdStrike — one of the world’s top cybersecurity companies — shipped a minor configuration update to its Windows security product. Within minutes, airlines, banks, hospitals, and retailers worldwide began crashing. The update wasn’t new code. It was a routine content file that slipped through with a bug in its safety checks. When Windows machines loaded it, the agent hit an out-of-bounds memory error and crashed. Devices blue-screened and got stuck in reboot loops.

Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus

In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We'll showcase how to promote effective communication and collaboration using Microsoft Teams, run intelligent ticket operations using Microsoft Copilot, manage and track technician availability through Microsoft Calendar, and perform quick ticketing actions using actionable messages within Microsoft Outlook.