Read the new white paper on major incident management. Businesses need to be prepared for minor and major incidents to happen to their technologies, be it an integration disconnecting or an entire system being taken offline. Preparation ensure that not only can losses be minimized, but they can protect themselves and potentially their clients from risky impacts.
Incident management is a practice that seeks to resolve business-impacting events in the most efficient manner possible. But not every problem that arises requires an incident response, and it’s crucial that teams know the difference between a problem and an incident. Responding to problems may be part of daily routines, or small ad hoc projects that don’t require more than one resource or a significant time commitment.
