Operations | Monitoring | ITSM | DevOps | Cloud

WhatsApp has become a major alerting channel for incident response teams. It's popular and for many, a great alternative to SMS. In our 2024 recap, we mentioned how Spike sent over 25,000 alerts on WhatsApp. It is now the 2nd most used alert channel for responders on Spike (rising from 4th spot in 2023). But... I will be the first one to admit – the WhatsApp alerts experience needed work to help responders react to incidents quicker!

This comprehensive guide walks you through the complete PagerDuty setup process, organized into 10 steps. We've structured the guide to match your team's growth journey—starting with essential configurations for small teams, advancing to robust solutions for growing teams, and wrapping up with enterprise-grade features for large organizations. By the end, you'll have a fully operational incident management system set up on PagerDuty tailored to your specific needs.

When systems fail and alerts start flooding in, having the right incident management software makes all the difference. Incident management is the process of identifying, responding to, and resolving unexpected disruptions which transforms chaos into coordinated action. Whether you're upgrading your current incident management solution or starting from scratch, we've got you covered.