Operations | Monitoring | ITSM | DevOps | Cloud

Today, we are introducing Resolved by Timer. It is a timer you can set on your incidents. When the timer runs out, the incident resolves on its own. Not all incidents need manual attention. Sometimes they just sit on dashboards, adding noise long after they have stopped mattering. And when that happens, Spike also treats them as “open incidents,” which can end up suppressing new alerts if the same problem re-triggers later. Resolve Timer solves both problems.

When incidents strike, your on-call engineer jumps in first. They assess the issue, triage it, and try to resolve it. But sometimes, they can’t solve the problem or aren’t available. That’s when escalation policies step in to find the right backup. In this guide, I’ve explained how escalation policies work, why every team needs them, and how you can set up one. Also, I’ve included ready-to-use templates to help you get started fast.

That 3 AM alert is never fun. Your heart races as you try to figure out what broke this time, and how fast you can fix it. But with an incident response in place, that panic turns into a calm, step-by-step fix. It helps you handle everything, from a server crash to a security breach, in an organized way. In this guide, I’ll walk you through what exactly an incident response is, why you need it, its key components, and how to build one.

Behind every reliable service is a team of people watching for problems. But they don’t stare at screens all day. They rely on IT alerting systems. An IT alerting system tells you when something is wrong. It finds problems fast, so your team can fix them before your business or customers are affected. This article will explain everything you need to know about IT alerting. You’ll learn what it is, why you need it, how to set it up, and which tools work best. Table of Contents.

If you’re stuck choosing between PagerDuty vs. Spike for alerting, you’re in the right place. I wrote this blog post to help you make a clear choice. To do this, I signed up for both tools and ran a full, hands-on comparison to see which one performs better in real-world scenarios. This detailed analysis will show you the key differences, declare a clear winner based on a 25-point scoring system, and give you the confidence to pick the right tool for your team. Let’s get started.