Week 4 at Knowledge 2020 expanded the virtual gathering’s breadth and depth, especially when it came to several IT Workflows sessions by top companies around the world. Here are a few highlights from key presentations.
Week 3 at Knowledge 2020 was another big one, covering everything from Now on Now innovations to what’s next for companies who are plotting a path to bring employees back to the workplace. Here are a few highlights from a busy week. (Be sure to register or sign in to get access to everything below.) Great CX starts with great EX A global pandemic shouldn’t distract CEOs from their focus on implementing digital technologies and workflows or from fundamentally improving their businesses.
ServiceNow, the leading digital workflow company that makes work, work better for people, today released ServiceNow Safe Workplace, a four-app suite and dashboard designed to help companies manage the essential steps for returning employees to the workplace and support everyone’s health and safety. Immediately available, the Safe Workplace app suite is powered by the Now Platform.
Worldwide there are 5 billion searches a day, of which Google processes 3.5 billion, or 40,000 per second. More than half of web searches now come from a mobile phone, and this trend is not limited to consumers; businesses are also being impacted. ServiceNow customers, partners, and employees are searching for relevant information, both on their desktops and on mobile devices, to self-solve their own issues.
Week 2 at Knowledge 2020 covered a lot of ground—from Marcus Torres’ CreatorCon keynote to eye-opening sessions from customers, including Chevron (with an ITSM turnaround tale) and Under Armour (with a PPM success story). Here are just a handful of the week’s highlights.
By: Martin Black - Head of ITSM Centre of Excellence, Veolia and Antoine Castex, Principal Cloud Solution Architect, Veolia At Veolia one of the cornerstones of our business philosophy is sustainability.
ServiceNow® is facing one of the biggest opportunities to date: developing a self-healing IT environment that makes proactive IT support a reality. Although the concept of self-healing has been around for at least a decade, the ability to achieve it has fallen short. A lack of system intelligence stopped us from predicting and preventing many issues without human intervention somewhere in the process. AI technology is changing that paradigm.
COVID-19 is changing how people want to work and how companies engage and communicate with their employees. As the curve flattens and organizations consider how to safely return employees to company workplaces, they need flexible solutions that allow them to balance employee preferences with health, regulatory and safety requirements and the demands of the business. Companies need modern, agile workflows to meet employees where they are.
The COVID-19 pandemic has reminded me and many others of the importance of customer service. Today, customer service management is a 24/7 business. ServiceNow’s Now Support portal already allows our customers and partners to manage their instances, upgrades, and users from one central location.
Adobe and ServiceNow announced the availability of its partnership integration, to deliver an industry-first solution connecting data from Adobe Experience Platform and ServiceNow’s Customer Service Management workflow product to enable more seamless, connected customer experiences. In today’s experience economy, where digital-only is our reality, marketing and customer service organizations must be aligned around a data-driven, customer-first approach.
ServiceNow’s mission is to make work, work better for people. We strive to make work experiences – tasks like onboarding as a new employee, managing IT requests, and dealing with workplace issues – as convenient as buying a pack of diapers online for my newborn. But, at ServiceNow, we do it all with an eye towards the employee, aiming to make their lives easy and hide the complexity. Our Employee Workflows empower people to get answers and help—anytime, anywhere.
Amid the COVID-19 pandemic, ServiceNow and our partners have been busy meeting the needs of customers across the world. In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.
