In the hands of IT, the Now Platform™ can produce sophisticated and highly‑customized solutions to complex challenges that require integrating data from multiple systems of record. But, not every business requirement needs major development.

The Now Platform also allows no/low code development by business operation analysts to build their own apps for less complex tasks you may be managing through spreadsheets, email and legacy tools . This eBook provides guidance on when to build apps yourself, and how the Now Platform can help you solve these three common business challenges:

• Case management
• Enterprise service management
• Operations management