Operations | Monitoring | ITSM | DevOps | Cloud

August 2022

How secure tech can improve public service delivery in Australia

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Automation and low-code: Setting the stage for ongoing innovation

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.

Turning a vision for better employee engagement into reality

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

Achieving technology excellence to thrive in the digital era

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.

3 key ingredients for operational excellence

The definition of operational excellence is undergoing profound change. Instead of an enterprise consisting of multiple islands of expertise and efficiency, operational excellence now means breaking down the operational barriers to improve collaboration across departmental lines. This more holistic approach unites the complementary expertise of different teams to create a whole that’s greater than the sum of its parts.

Your guide to upgrading field service management

Field service management is a vital part of business operations. It equips employees with the resources needed to deliver exceptional customer experiences. Streamlining communication, making decisions, and predicting issues before they arise are just a few of the challenges facing field service management. At ServiceNow, we understand how crucial it is for businesses to keep work flowing across various business assets and stakeholders. Here are three ways to help do that.

ERP modernization: Working toward a clean core

Enterprise resource planning (ERP) modernization is a huge undertaking. ERP environments are laden with customization that can increase technical debt and impede maintenance. Organizations need to achieve a clean core while delivering a consumer-grade experience that bridges various systems of record without missing a beat. ERP environments are complex and always evolving. They’re messy and busy. They require many manual processes and span multiple, siloed systems.

5 ways to propel customer digital transformation

One of the great promises of digital transformation is its ability to vastly enhance the customer experience. By empowering your workers with the tools and information to deliver extraordinary customer service, you create increased value for your customers and your business. However, driving customer digital transformation requires a shift in mindset and approach.

Survey says: Total experience-focused companies outperform

Now, more than ever, the employee experience (CX) and customer experience (EX) are intertwined. Improving CX has a positive impact on EX, and vice versa. “Companies that excel at experience delivery don’t think of the two as separate,” notes Dave Wright, chief innovation officer at ServiceNow, in the Summer 2022 issue of Workflow Quarterly. “Instead, they align EX and CX to multiply the effects of each.

An overview of Azimuth, an open source tool for systematic error analysis for text classification.

Thank you for watching this short video where we present Azimuth, an easy-to-use open-source tool that helps AI practitioners analyze AI models and datasets to check for errors in text classification. In this video, we walk you through a high-level overview of using Azimuth. The description below provides a summary of what is covered in the video.