Operations | Monitoring | ITSM | DevOps | Cloud

October 2022

ITSM Statistics: The 2023 State of ITSM Process Adoption

Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.

The Definitive ITSM Implementation Checklist [+Free Template]

Implementing a new service desk, however beneficial it may be, is fraught with challenges. In fact, if you google “Reasons why ITSM implementations fail,” there’s no dearth of articles and peer-reviewed research papers. But the truth is that the process is easier than it looks like – if you have an ITSM implementation roadmap and this helpful ITSM implementation checklist we’re about to provide you with.

Do We Still Need the Change Advisory Board? 15+ Industry Leaders Weigh In

If you're already versed in the changes to the traditional IT service management (ITSM) best practices that came with ITIL 4, you'll know that change management is now called change enablement, and there's minimal mention of the Change Advisory Board (CAB). But what does this mean for your IT organization? Do we still need the Change Advisory Board? Should we drop the CAB (if we had one)? Should we ignore ITIL 4's new change enablement guidance?

Dashboards vs. Reports: How to Get the Most out of Your ITSM Reporting Tools

At this point, we all know that reporting is an essential part of ITSM. It helps us to have clear information about the performance of the service desk and the support team and thus make better decisions. ITSM reporting tools consist of dashboards and reports, and though it might seem great to have only two, this often poses a question: when should I use each one? If you find yourself having a hard time deciding, this article is perfect for you! We’re about to oppose dashboards vs.

U.S. Agencies Must Create their Software Asset Inventory in 90 Days - Here's How to Automate it

On September 12, the White House ordered U.S. agencies to create a complete inventory of all third-party software they use within 90 days for IT security reasons. This could pose a real challenge for the heads of Executive Departments and Agencies, but with the right tool, this task can be easily automated.

How to Use QR Codes for Asset Management and Tracking

Managing an IT inventory can be challenging, especially when you have a high number of assets. At some point, you must have found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. However, this situation can be solved with QR codes for asset management. If the picture we just painted resonates with you at any level, then QR codes will become your allies. And the best part is that you can create them directly from!

11 IT Skills in Demand for 2025

We don’t know what the future holds. We never have and never will. But we can plan for the future based on assumptions and the insights provided by trusted industry sources. Bearing that in mind, we asked 11 IT professionals what they thought were the top IT skills in demand not for 2023 but 2025. Why, you may be asking yourself. Well, because we wanted to get a more midterm picture of what IT and IT service management (ITSM) industry authorities believe is in store for the next few years.

How to Streamline Contract Lifecycle Management

Although the word “contract” immediately takes us to the Legal department, it also has a lot to do with IT. Having a proper contract lifecycle management of IT and software assets not only helps organizations to reduce costs, but if connected to the assets themselves, it becomes an effective way to boost productivity. The easiest and quickest way to do this is using as your contract lifecycle management software – on top of being your ITAM tool. How?

How to Get a Unified IT Asset Inventory in 24 Hours

Getting a unified IT asset inventory can be a headache. Thus, you might be tempted to postpone it. However, sooner or later, you’ll need to get it done. So, we'd recommend you'd better not procrastinate. Sounds a bit harsh, we know, and we understand the reason behind it too. This can be a pretty daunting task, especially if you have multiple files and apps, or untracked assets. But don’t panic! What if we told you you can have your inventory done in just a day?

ITIL Certifications: Everything You Need to Know to Get Yours in 2023

If you’re thinking about ITIL certifications for 2023, you’ll find a lot of helpful information and guidance here. ITIL certifications are globally recognized as the standard in IT Service Management (ITSM). These certifications provide individuals and organizations with a clear indication of competency and knowledge in relation to ITIL best practices. You have many ways to go about it.

How to Track Asset Relocation: A Step-by-Step Guide

It's important for any business to keep track of its IT assets, and when it comes the time to do a relocation, things can get a bit tricky. Without the proper IT asset tracking in place, it can be difficult to locate where everything went and who is responsible for what. In this how-to guide, we will walk you through the necessary steps to properly track asset relocation with. With the right tools in place, your business can avoid any potential headaches down the road! Let's get to work.

ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management

The ITIL priority matrix can be valuable in assigning and directing work in an IT service management (ITSM) environment. Following on from our guide to all things ITIL, it can help you understand what is causing the most pain to your end-users, and direct your support efforts accordingly. Done well, an ITIL priority matrix can decrease service downtime, improve customer and employee experience, and make the request and change processes more efficient.

What is a Service Catalog in ITIL? 6 Tips to Nail it!

An IT service catalog is a one-stop shop to display all the services offered by an organization — and you can build it in just four steps. In a nutshell, it's a centralized database of active IT services to provide end-users with clear an accurate information on what the IT department offers. The ultimate goal of an ITIL service catalog is to simplify the process of making an IT service request. However, mastering this self-service option requires paying attention to several details.

NIST Cybersecurity Framework: Core Functions, Implementation Tiers, and Profiles

You can take a wide range of actions to nurture a culture of cybersecurity in your organization. Some of them can be directed to your employees - and include initiatives like password management and phishing training - and others are related to strategy to adopt towards cybersecurity risk. That's where the NIST cybersecurity framework comes in (as well as other best practices such as CIS controls).