Operations | Monitoring | ITSM | DevOps | Cloud

Most IT failures aren’t caused by bad tools. They’re caused by ignoring people. Jon Collins explains why leadership, culture, and trust matter more than Agile, ITIL, or DevOps frameworks.

Rewrite inefficient SQL Server queries in seconds—not hours. In this demo, we show you how AI Query Assist in SolarWinds SQL Sentry transforms the way you tune performance. Watch how to take a problematic query from the "Top SQL" view and use generative AI to instantly generate optimized rewrites and uncover missing indexes. What you will see: Instant Optimization: How to automate query rewriting and get plain-language explanations of the logic changes.

Is your database slow? Let AI do the heavy lifting. Watch how SolarWinds DPA’s AI Query Assist transforms query tuning from a manual headache into a streamlined process. This demo shows you how to get instant, AI-powered recommendations for your worst-performing queries while maintaining the control to review and verify every fix. It’s not just about finding the problem—it’s about fixing it faster.

In the latest Forrester ESM report, customers highlight intuitive design, strong ticketing and asset management, and real value at the enterprise level. Read the Forrester ESM report to see how these priorities come to life in SolarWinds Service Desk.

IT leadership best practices fail when organizations focus on tools instead of people. In this episode of SolarWinds TechPod, hosts Chrystal Taylor and Sean Sebring speak with Jon Collins, Field CTO and VP of Engagement at GigaOm, about what truly drives success in IT leadership—people, culture, and principles. This expert discussion breaks down why frameworks like Agile, ITIL, DevOps, and AI-driven operations succeed or fail based on leadership behaviors, prioritization, and trust—not technology alone.

We’re more dependent on technology than ever—and AI is changing how we make decisions. But what happens when the systems fail? Or when bad actors decide to “pull the plug”? This clip dives into a scary but necessary question: Are we losing our ability to critically think and problem-solve by relying too much on AI? Is AI leveling the playing field—or quietly taking over human decision-making? A must-watch conversation about innovation, outages, AI risk, and why having a backup plan matters more than ever.

SolarWinds technical trainer Cheryl Nomanson presents a systematic approach to optimizing and building custom SNMP pollers. The tutorial walks through a step-by-step process starting with adding devices for SNMP monitoring using default pollers, then identifying missing metrics and checking if the required OIDs exist. If OIDs don't exist, she explains how to use alternative OIDs or data transformation tools.

This training video from SolarWinds Academy provides a high-level overview of how the alerting process works within SolarWinds software. Technical trainer Cheryl Nomanson explains the step-by-step workflow, starting with the alerting engine continuously scanning the database for conditions that meet alert trigger thresholds. She covers how triggered elements are evaluated for suppressions (like time-of-day restrictions and scoping), and explains that only fully qualified conditions become actual alerts. The video details how alerts always display in the web console and may trigger additional actions like emails or scripts.

Artificial intelligence isn’t just about innovation and efficiency — it comes with hidden costs. From massive data centers and rising energy consumption to layoffs, governance, and long-term business impact, the real price of AI is often ignored. Companies rush to adopt AI, but are they calculating the true cost for the environment and their bottom line?

When every second counts, your IT systems can’t afford blind spots. SolarWinds Observability delivers AI-powered, contextual awareness to help IT teams keep critical services running no matter the complexity. Connect the dots across networks, applications, cloud environments, and physical infrastructure with one comprehensive observability platform. With intelligent insights and real-time visibility, SolarWinds helps you prevent downtime, troubleshoot faster, and resolve issues before they impact users even in the most demanding environments.