Operations | Monitoring | ITSM | DevOps | Cloud

Learn how DNS (Domain Name System) works and why it's called the internet's phone book. This video breaks down the entire DNS resolution process, from cache checks to root servers, and covers every essential DNS record type, including A, AAAA, CNAME, MX, NS, SOA, TXT, PTR, SRV, and CAA records.

Managing dozens of client environments you don't own, behind firewalls you can't see through, while keeping SLAs intact is the essential MSP predicament. Site24x7 MSP is a cloud-native platform built to solve it. From a single multi-tenant console, monitor servers, networks, applications, and cloud workloads across AWS, Azure, and GCP with agent-based telemetry that catches issues before they escalate. True data isolation and RBAC keep client accounts secure. White-labeled portals, domains, and agents make it look like your platform. AI-powered self-healing workflows resolve incidents automatically.

Alert fatigue remains one of the most underestimated problems in IT operations. Srinivasa Raghavan, director of product management, explains how event correlation addresses it. Event correlation is the process of grouping related alerts from across your infrastructure into a single, contextual incident to reduce the volume of noise during an outage or service degradation. In this short clip, Srinivasa walks through what how the feature functions and why high-volume alert environments make this kind of signal-to-noise reduction operationally significant.

Learn about the nuances of digital experience monitoring from our expert Q&A format webinar.

When your distributed system goes down, your team spends days sorting through noise. That is revenue walking out the door. In this video, Jasper Paul breaks down the event correlation engine built to eliminate alert fatigue, and accelerate root cause analysis. Most monitoring tools still rely on basic time-window alert grouping — clustering alerts that fire at the same time and calling it correlation. But in a distributed system, outages are never isolated events. And grouping symptoms doesn't find root causes.

What happens when observability grows faster than infrastructure? In this episode of Heartbeat Behind the Metrics, Hemachand Munagapati, Product Manager at Site24x7, reflects on over 15 years with the product and how the idea of a single pane of monitoring has shaped everything that followed.

Discover how Site24x7’s Digital Risk Analyzer Reports help you instantly uncover vulnerabilities and assess multi-domain risks. In this quick walkthrough, learn how to view domain health, generate detailed or consolidated reports, schedule automated delivery, and share PDF insights with your team. Perfect for IT admins, DevOps, MSPs, and business leaders who want fast, actionable visibility into their cybersecurity posture.

What does observability look like when you’re responsible for customers at scale? In this episode of Heartbeat Behind the Metrics, Muraleedharan Sadhasivam, Head of Customer Success, talks about his 15-year journey at ManageEngine and the perspective you only get from being close to customers every day. He shares why custom dashboards matter so much, and why AppLogs is a feature he wishes more users explored to complete the MELT story. From querying logs to turning them into alerts and dashboards, he explains how real insights start when data is brought together.

How do you build an observability platform that keeps up with constant change? In this episode of Heartbeat Behind the Metrics, Srinivasa Raghavan Santhanam, Director of Product Management at Site24x7, reflects on more than 15 years with the product and what he sees as its quiet strengths. He talks about GenAI as a hidden gem inside Site24x7, and you'll hear a standout customer story where a large Indian enterprise replaced 12 different tools with Site24x7, consolidating everything into a single platform. For him, that moment confirmed the platform’s ability to solve multiple problems at scale.

What does it take to build a monitoring platform that teams rely on every single day? In this episode of Heartbeat Behind the Metrics, Jamesraj Paul Jasper, Principal Product Manager of Site24x7, talks about his 15-year journey with the product and the moments that still stand out. He dives into why APM Insights is closest to his heart, and also shares a proud team moment where a complex enterprise feature was designed, built, and shipped in just two weeks through tight coordination.