In today's digital age, investments in advanced technology and superior assets are crucial for businesses to retain their market position. However, to ensure these investments are worth it, getting a solid return on investment (ROI) is necessary. The first step towards managing your assets and achieving expected returns is through accurate inventory, and that's where IT asset management (ITAM) comes in.

Learn how to optimise the cost, performance, and security of your organisation's IT infrastructure with IT asset management (ITAM). In this video, we cover the essential steps towards developing an effective ITAM program, including inventorying physical and virtual assets, establishing policies and procedures, implementing tracking processes, and establishing metrics for success.

Are you struggling to keep your customers interested and happy? Research shows that retaining existing customers is more cost-effective than acquiring new ones. In fact, according to the book Marketing Metrics, the probability of selling to an existing customer is between 60-70%, compared to only 5-20% for a new prospect.

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IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services. Unleash The Power Of Unified IT Service Management Capabilities with Infraon ITSM Bring together multiple departments and customers to deliver integrated ITSM software experiences.

Customer #success may seem like the most obvious goal to grow any business. But that’s just one side of the story. On the other side, the story becomes complex as many #companies are realizing that knowledge is only half the power! With constant cultural changes and economic realities affecting the world, customer expectations are rapidly evolving too. So, it’s more critical than ever before that you learn how to deliver great experiences.

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An Affordable & Easy-to-Use Helpdesk. Helpdesk software serves as a contact point for customers and employees with questions, complaints, and other concerns. While its definition may vary from organization to organization, there seems to be a common ground that it is used for IT support. Others have used it to refer to customer support or software used to provide customer support. The bottom line is about empowering people to seek help.