Humans of Reliability: Keeping systems up and the lights on isn’t just about technology—it’s about the people behind it. In this episode, we’re thrilled to chat with Nuno Tomas, founder of Isdown.app, a vendor outage monitoring tool transforming how teams handle third-party incidents. Nuno shares his journey from software engineer to entrepreneur, the pivotal 4 a.m. moment that inspired Isdown, and the challenges of balancing startup life with family. We dive into the complexities of incident communication, how to tackle alert fatigue, and why transparency is key to building trust in SaaS.

Ashley walks you through how to create a schedule and escalation policy using Rootly On-Call, a modern on-call and incident management solution. rootly.com/on-call.

Shadowing experienced responders is one of the most effective ways for folks who are new to on-call to gain the confidence and knowledge to handle incidents independently. Traditionally, shadow rotations are cumbersome to set up, involving duplicating and editing an existing schedule. For Rootly On-Call users, setting up shadow rotations couldn’t be easier with our new native Shadowing feature. Here are a few highlights.

Post-incident learning made effortless. Rootly automates the retrospective process with customizable templates based on industry best practices.