Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.

Microsoft Dynamics is a line of enterprise resource planning and customer relationship management software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services. Microsoft Dynamics forms part of "Microsoft Business Solutions". The Zenduty-Dynamics integration helps you escalate critical cases/incidents to the right team, proactively alert them about SLA violations and bring in SMEs and stakeholders into high priority cases. To know more about the Integration,

Incident Priorities and SLAs in Zenduty Incident SLAs let you set acknowledgement and resolution SLAs for your incidents. SLAs allow your teams to prioritize incidents as well as increase transparency amongst incident stakeholders - support, account managers and management. Incident priority is the sequence in which an Incident or Problem needs to be resolved, based on Impact and Urgency. Priority also defines response and resolution targets associated with Service Level Agreements. Each team in Zenduty can define their own priorities like P0/P1/P2/P3 or L0/L4/L16 etc.

Watch the Zenduty Incident Command System in action!