This video highlights the CA Service Management xFlow user experience for Support Analysts. It is an innovative, award-winning experience enabling analysts to work the way they want and deliver the service expected by IT consumers.

See how CA Operational Intelligence enables IT operations teams to make smarter, faster decisions for enhancing user experience and improving IT service quality and capacity through mainframe to the cloud contextual intelligence. In this demo, you'll see how machine learning-driven analytics, along with out-of-the-box visualization and correlation, can help you drive a superior user experience and boost operational efficiency by up to 60%. Live demo presented by Adeesh Fulay, Director, Product Management

In this EMA AI Rant Torsten Volk (EMA) and Umair Khan (CA) discuss the importance of domain knowledge for successfully using artificial intelligence and machine learning models for service-centric infrastructure management.

Enterprise customers are not looking to buy artificial intelligence or machine learning technology, but are seeking management tools to simplify IT Operations and DevOps.

Modern IT infrastructure monitoring needs to fully focus on applications and business services. EMA Top 3 product CA Digital Operations Intelligence achieves this goal by connecting to the entire application stack, from top to bottom, eliminating the artificial separation between servers, NOC, apps, middleware, databases in data centers and clouds.

In today's world of massively complex hybrid application environments, Artificial Intelligence and Machine Learning (AI/ML) are the core technologies many of us are placing their hopes into when it comes to lowering IT OPEX. Torsten Volk (EMA) and Umair Khan (CA) discuss the potentially disruptive character of these technologies for modern hybrid IT.

In the third part of this 451 Research video series, senior analyst Nancy Gohring explains the key drivers and upsides for customers that choose a monitoring platform.

In the second part of this 451 Research video series, senior analyst Nancy Gohring shares recent research around the gaining platform approach in monitoring and defines what is a platform.

In this 451 Research 4-part video series, senior analyst Nancy Gohring shares her views on the advantage of combining a platform monitoring approach with AI and machine learning and what are the key drivers and upsides for customers.

In the first part of this 451 Research video series, senior analyst Nancy Gohring shares that with the advent of cloud, containers and microservices, AI and machine learning are now more important than ever for IT Ops.