Operations | Monitoring | ITSM | DevOps | Cloud

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

2021 is sure to bring a number of challenges for your MSP—here are some of the best tools on the market today that can help your company overcome these challenges. Managed services providers (MSPs) and other businesses that deal with sensitive data on behalf of their customers and their own organization face a range of challenges.

Recently, Leon kicked this sharing process off sharing what he has seen in the support queue. I read it, applaud it, and have more tips to share. As Leon mentioned, and you may have seen the banner on THWACK and other notifications regarding this, the digital signing certificate is being revoked on March 8, 2021. This means if you haven’t upgraded to get the new certificate before then, you’re probably going to run into issues running your Orion module(s) installation.

Today we’re here to show you the ropes on PHP monitoring. You’ll learn how to monitor the performance of your PHP applications. But why is doing this valuable in the first place? It used to be common for application performance to be considered a non-functional requirement. Things have changed, though. Nowadays, more and more software professionals have come to think of performance not as a nice-to-have, but as the most important must-have.

An abundance of information can be daunting for any company. If internal teams do not know where the data is, it might hamper their efficiency at the cost of data quality and cleanliness. From a cost-effectiveness viewpoint, organizations are likely to waste excessively by hanging on to redundant data or storing varied data in one location irrespective of their sensitivity level.

5G is in the process of transforming communications technology, enabling never-before-seen data transfer speeds and high-performance remote computing capabilities.

The telecom industry is in the midst of a massive shift to new service offerings enabled by 5G and edge computing technologies. With this digital transformation, networks and network services are becoming increasingly complex: RAN, Core and Transport are only a few of the network’s many layers and integrated components. Today’s telecom engineers are expected to handle, manage, optimize, monitor and troubleshoot multi-technology and multi-vendor networks.

Amidst the nonstop pace of work to constantly evolve today’s digital business, we can forget to take a moment out to think about how it is that we’re doing that work. A new series of ‘coffee break’ webinars aim to provide that opportunity by pausing to look at the ways humans can best work with observability data. In particular, Coffee Break with Helen Beal looks at improving the work done by different types of software engineers that leverage artificial intelligence.

When using services created by other people, it’s often neither obvious what they mean, let alone how to fix them. One of these error messages you might see when using Amazon API Gateway is “encoding not enabled”. The first question here is, what kind of encoding does this error message refer to? The first thought might go into the video or audio encoding direction and lead to a dead-end since you probably didn’t send any audio or video files.

Drawing a good network diagram isn’t hard to make, but it can be distressingly rare. Even network engineers with years of experience often draw network diagrams that are jumbled and hard to understand. As a network administrator responsible for the network, it’s vitally important you have a detailed understanding of your network topology. Without this information, even basic troubleshooting can be unnecessarily difficult.