Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

Achieving Operational Excellence with N-able

After 20+ years as an N-able partner, Dave Brewer and BC Networks believe the operational excellence they've achieved sets them apart from other MSPs. Brewer sat down with N-able at Empower 2022 to talk about his journey with N-able, how his company uses N-central, SentinelOne EDR, and DNS Filter. Brewer also discussed what he thinks are the most important things for MSPs to look for in 2023 and why cybersecurity is such a high priority.

Happiest Minds delivers exceptional customer services with the help of ManageEngine MSP

Sujith, the technical manager of ITOM/ITSM at Happiest Minds shares his thoughts on the MSP market and how ManageEngine MSP solutions allows him to easily manage his multi-client IT, with most-simplified client onboarding, distinct data segregation and comprehensive data security. He explains the criticality ManageEngine MSP suite during the pandemic and how these tools facilitated in providing exceptional and hassle-free remote onboarding experience for their clients.

Future NetWings relies on ManageEngine MSP platform to simplify their multi-client IT management.

Debasis Meta, the director of Future NetWings SecureNet shares his thoughts on the MSP market and how ManageEngine MSP ecosystem allows him to easily manage his multi-client IT, with distinct data segregation and comprehensive data security. He explains the criticality of customer experience from the point of an MSP and how ManageEngine helps him achieve excellence in delivering exceptional customer service.

Endpoint Security Management Definition & Examples

From harmful malware attacks to data breaches, there are many problems that will arise if you don’t manage your endpoints. As a matter of fact, a report on endpoint security by Expert Insights states, “68% of organizations have experienced one or more endpoint attacks that successfully compromised data and/or their IT infrastructure.” Protect your organization from threats by learning more about and implementing endpoint security management.

Apple device monitoring-9 things you need to know

Mac monitoring is still seen as something of a weird science by many MSPs, but it is going to be a growing issue if you continue to ignore them. We’re increasingly seeing unmonitored Apple devices on our networks, and the harsh reality is, if you’re not monitoring these devices on your customers’ networks you’re not only creating risk, you’re also missing out on a potential revenue stream.