“I’ve received so many tickets where I would spend hours troubleshooting four or more applications to try and find what was causing the latency when it was connection speed all along,” shares Aaron Hilton, a system administrator at Central Maine Healthcare system. Aaron is one of the main points of contact for resolving Citrix tickets, and the lack of visibility into the Citrix delivery infrastructure caused him to be reactive instead of proactive.

For several years I have worked with healthcare customers deploying, managing, and supporting Citrix environments that serve applications and desktops to thousands of users.

While Healthcare IT leaders take great care in choosing the right Electronic Health Records system, some may overlook the critical role that a virtuali zed desktop delivery infrastructure like Citrix and VMwareHorizon plays in providing access to Cerner and other mission-critical applications.