When trying to identify the root cause of a Citrix end-user experience issue, one of the key pieces of information is if the issue is widespread or if the issue is somewhat isolated. The quickest way to make that determination is by using the Automatic Citrix Discovery and Dependency Map (topology view) within Goliath Performance Monitor.

The Extended Support end-date for XenApp 6.5 is just under two months away, so the remaining customers, which I expect to be a fair few, should be on their migration journey to the Flexcast Management Architecture versions of Virtual Apps and Desktops 7. We should take a moment to firstly identify the different types of customers and where they are on their Citrix Virtual Apps and Desktops journey.

Enterprise troubleshooting is not an easy task with many enterprises. Administrators are typically left maintaining many different solutions, attempting to evaluate root cause manually, or are left with solutions that do not give broad visibility into all aspects of the deployed Citrix or VMware Horizon deployment. This can leave systems down for longer than necessary and can leave administrators in a tough spot. We covered some of these pain points previously and can be found here.