When troubleshooting Citrix end user experience issues, problems are often rooted in the bandwidth users have available for Citrix connectivity or Citrix connection latency. However, these conditions are not visible from a pure network monitoring perspective, as network monitoring tools can only leverage Netflow, AppFlow Analysis, SNMP, SYSLOG or ICMP monitoring.

Virtual architecture is complex to standup and deploy, and when it comes to the ability of your support team to fix an issue it needs to be done fast and when possible – proactively. This is extremely important from the business user perspective in all organizations, but even more importantly in healthcare where there is another person’s health and possibly even their life on the line.