Operations | Monitoring | ITSM | DevOps | Cloud

Hear how AWS and PagerDuty are transforming incident management with agentic & generative AI. Learn how agents within AWS Quick Suite and PagerDuty work together to detect, diagnose, and resolve incidents with less toil and swivel chair. This session explores how AI collaboration is reshaping resilience across cloud environments.

There's so much new stuff! Senior Developer Advocate, Mandi Walls, walks through 10 new features we think you'll love.

In this session, Jacky Leybman from PagerDuty and David Lotan Bolotnikoff from Logz.io showcase how PagerDuty and Logz.io combine generative AI with rich historical context to automate root cause analysis and accelerate incident response. By correlating real-time telemetry with prior incidents and runbooks, teams reduce manual toil and MTTR while maintaining human-in-the-loop oversight and transparent reasoning.

Jacky Leybman from PagerDuty and Kaninie Knight from Slack share how their integration streamlines incident response and real-time collaboration. This session highlights practical workflows and measurable gains – such as faster triage and lower MTTR – achieved by connecting on-call operations directly in Slack.

Major incidents can be short or long. Sarah Ryan, our PagerDuty On PagerDuty Program Manager, shares how we manage them in this PagerDuty song.