Operations | Monitoring | ITSM | DevOps | Cloud

Top tips: Think it's a recommendation? It might be an ad

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we'll be looking at ways we can spot ads disguised as recommendations in today's influencer era. These days, it's getting harder for me to distinguish between an ad and a recommendation.

Enhancing IT service management with ManageEngine ServiceDesk Plus

In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.

Freshping is retiring-ensure your monitoring remains uninterrupted

Freshping has announced that it will retire its service on March 6, prompting many organizations to reassess how they maintain uptime visibility. When monitoring stops, it doesn't mean your issues stop too; it’s a period of forced blindness. This sunsetting period exposes a core vulnerability: Digital visibility is only as strong as the platform supporting it.

Accelerate incident resolution with Applications Manager's AI alert summary

Leverage AI to understand critical incidents in your IT infrastructure! With Applications Manager's AI driven alarm summaries, understand incident cascades to dig down to root cause of performance issues. Reduce cognitive labour and unlock actionable intelligence with the latest version.

Top tips to organize your digital workspace

Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. This week, we’re tackling a growing challenge for modern professionals: organizing digital workspaces in an era where files, apps, and notifications constantly compete for attention. As work becomes increasingly cloud-based and collaborative, a cluttered digital environment can slow teams down, create confusion, and impact productivity. The good news?

Designing IT for Reliability, Regulation, and Scale: ITOps in MEA

In this first episode of the FSO Spotlight Roundtable Series, we focus on the Middle East and Africa (MEA)—a region where enterprise IT maturity is shaped as much by government-led digital agendas as by organizational priorities. This discussion features regional IT solution experts from across MEA, who share ground-level perspectives on how enterprises are navigating observability, infrastructure design, vendor choices, and operational maturity amid uneven infrastructure readiness and evolving regulatory practices.

How an AI assistant and MCP server deliver real-time cloud cost insights

Cloud costs don’t grow quietly. They spike, drift, and surprise teams at the worst possible moments, usually when someone finally opens a dashboard. While cloud cost management tools are powerful, getting quick answers often still means navigating multiple views, applying filters, exporting reports, and looping in the right people. But what if cloud cost analysis worked more like a conversation?