Enhancing IT service management with ManageEngine ServiceDesk Plus

In this video, Andreas Geltinger, IT service manager at IFCO, a leading global provider of reusable packaging solutions for fresh foods, explains how his organization modernized its IT service management by implementing ManageEngine ServiceDesk Plus Cloud Enterprise. Facing rapid growth and a legacy ticketing system that relied heavily on manual processes, the IT team required a scalable, cost-effective solution.

Andreas describes how structured service requests, automated workflows, and extensive customization improved transparency, reduced manual effort and accelerated ticket resolution across service teams. He also highlights how automation strengthened traceability and governance without increasing administrative overhead.

Drawing on more than two decades of experience in IT service management, Andreas reflects on why ManageEngine’s flexibility, licensing model and responsive support made it the right choice for enabling scalable, future-ready IT operations.

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