Operations | Monitoring | ITSM | DevOps | Cloud

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Industry-leading observability experts provide strategic guidance on why and how modern IT teams are successfully moving beyond SolarWinds to more resilient, cloud-native platforms. IT teams running SolarWinds often know the pain points well before they start evaluating alternatives: separate modules for different monitoring needs, a self-hosted deployment model that requires ongoing maintenance, and pricing that gets harder to predict after each acquisition.