In rotating their tech support tasks, Reciprocity is finding a better way to monitor their code — and a better feel for their process. Joe Alfaro, VP of Engineering at Reciprocity, shares how Sentry helps his team resolve problems before customers can report them. Like most companies, Reciprocity constantly iterates on the best ways to support our product.

Dogfooding is the practice of sampling your own product before the public does. For dog food executives, chowing down on their own kibble is a literal gut-check. For Sentry, we’ve been using Performance in advance of its upcoming release as a way to think through our own issues, all so we can give you better visibility into yours. Context is critical for software teams. It bridges the gap between a problem to solve and the right person to solve it.

Week after week, developers work tirelessly to publish updates that improve the stability of their mobile applications, so people like me can rely on our phones for work, play, and even occasional childcare. So to all those on a bug fix rotation right now: thank you. Unfortunately, my appreciation isn’t actually a great indicator of a release’s success. Developers are looking to Sentry to provide insights like version adoption, crash-free sessions, crash-free users, etc.

As one of the leading grocery delivery services in India, Grofers needed to make massive fulfillment adjustments as demand rocketed due to an entire nation sheltering in place to help control the spread of infection during a global pandemic. For the Grofers team, providing much-needed grocery delivery service is as much of a technical challenge as a human resources one.