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Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI - must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.

The invisible cost of poor digital experience: what happens when your company does not have DEX data

Your sales team missed an important meeting because a laptop froze in the middle of the presentation. The finance team recreated a spreadsheet three times because Excel closed by itself. None of these incidents became a ticket. None were recorded. But both cost money. Most companies measure IT health through technical indicators: servers up, systems online, tickets resolved.

AlmaIQ: The Smart Concierge That Revolutionizes IT Support and Productivity

Discover how AlmaIQ, Almaden's conversational artificial intelligence integrated with Collective IQ (ITAM and DEX), is transforming the way teams and employees interact with your organization's technology. AlmaIQ connects users to corporate data, insights, and knowledge through simple natural language conversations, allowing you to diagnose device performance issues, check software status, and get instant answers without hassle.