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Microsoft 365 Monitoring for MSPs: Why the Admin Center Isn't Enough

Managed Service Providers are responsible for an increasing proportion of their customers' cloud infrastructure. For many MSPs, Microsoft 365 has become one of the most important parts of that responsibility. Email, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft 365 licensing can all sit within the same customer environment. Add security configuration, Microsoft Secure Score and user lifecycle management, and there is a considerable amount for an MSP to monitor.

How to Measure Digital Employee Experience and Prove IT's Real Impact

Talking about Digital Employee Experience (DEX) has moved beyond being a trend and become a strategic necessity. In a scenario where almost all work depends on technology, employees’ digital experience directly influences productivity, engagement, the ability to innovate, and even the company’s financial results. The challenge is that many organizations still try to assess DEX using only traditional indicators, such as ticket volume or system availability.