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Why Intune Alone Isn't Enough: The Case for a DEX Solution

At Almaden, we're often asked by IT leaders: "If we already use Intune, why would we need a DEX solution?" It's a fair question-after all, Intune is widely regarded as a leading tool for device management and security. But the reality is that while Intune plays a critical role in securing and managing endpoints, it doesn't fully address the employee experience, which has become just as important in today's hybrid workplace. Intune's Role: Security and Management Microsoft Intune is designed to ensure that devices are compliant, secure, and properly managed.

How MSPs Are Reducing Ticket Resolution Time by 30% with Collective IQ

In today’s digitally centered workplace, the quality of an employee’s interaction with technology—the Digital Employee Experience (DEX)—is directly tied to productivity, satisfaction, and overall business performance. For Managed Service Providers (MSPs), this represents both a monumental challenge and an unparalleled opportunity. How can MSPs ensure consistent, high-quality DEX across dozens—or even hundreds—of diverse client environments?